Terms and Conditions

Terms and Conditions

The Terms and Conditions herein stated are applicable any time place a purchase order with Ellie & Carl at

This agreement sets out the terms and conditions between

  1. Sales of products through the website are carried out under the trading name Ellie & Carl owned by SMC Ship Motion Control, a limited liability company established under the laws of Malta with registered address 203 Rue D’Argens, Area 2A, GZR1368 Gzira. In the Terms and Conditions Ellie & Carl is also referred to as “we”, “us” and “our”
  2. The Customer is any person or legal entity having made a purchase on the website In the Terms and Conditions the Customer is also referred to as “you”


These Terms and Conditions are valid for the purchase agreement between you and Ellie & Carl and will remain in force for the duration of the purchase and usage of the products. You may not assign or transfer any of your rights or obligations except with our specific permission in writing.

You undertake and agree to provide correct details to us for the purpose of ordering or purchasing products from

All intellectual property rights including use of trade marks shall be solely owned by Ellie & Carl. You are permitted only to use material on website as expressly authorized by Ellie & Carl.

Ellie & Carl reserves the right to change the Terms and Conditions without notice. The latest Terms and Conditions can be found on

The term “Products” is used in this document, for products, goods and services provided by

We attempt to be as accurate as possible when describing our products on However we do not warrant that the product description, colours or other content available on are error-free.

Data Protection

By placing an order with Ellie & Carl, you agree that we may store, process and use data collected from the order and any further communication for the purposes of processing your order or for communication purposes with you relating to the products ordered.

Payment Method and Security

When the payment for purchases are made using a credit or debit card the card information is processed directly by our payment gateway provider Braintree, a payment processing service owned by PayPal. Braintree is fully audited and compliant with the Payment Card Industry Security Standards.

Payment Card details are transmitted directly by you to the payment gateway encrypted over high-strength SSL. Ellie & Carl does not handle or store any card information.

You undertake that the credit or debit card you are using is your own and that you are authorized to use it and that there are sufficient funds to cover the cost of the products ordered.

Payment and Price

All products on are sold with prepayment terms. Prices of the products are specified on

The prices on the website include 18% VAT, but exclude delivery fees, unless by prior agreement between Ellie & Carl and the Customer.

VAT exempt as exclusively for VAT registered entities and customers making purchases with deliveries outside the EU.

Prices of the products may change without notice. A price change does not affect already placed and paid orders. Should a pricing error occur, we will not be bound by the incorrect pricing stated and reserve the right to cancel your order.

When the order has been placed and paid an order confirmation will be sent by email to you.

If you wish to make any alterations or cancellation to your order placed, contact us as soon as possible.


Ellie & Carl offer free shipping for purchases made above €50.

Products in stock will normally be shipped within 2-4 working days from completed order. The products will be sent to the address given by you in your order.

When the shipment is dispatched from our warehouse you will receive an email with delivery details of your order. If you haven’t received the dispatch email within 4 working days please contact us.

Shipments are sent by standard international post as registered mail

Normal delivery time in the EU is 6-10 days

Normal delivery time to the rest of the world is 8-14 days

If a product you have ordered, is out of stock it will be backordered. If any product is backordered, you will receive an email within 4 working days, with information on when the services is planned for dispatch. Please contact us if you have any queries relating to delivery date or if you would like to cancel the order.

You become the owner of the ordered products when they have been physically delivered to you and we have received payment in full from you. When the products have been delivered to you, the responsibility for any loss or damage is passed on to you.

If the products ordered is not receive within 30 days after the placed order, you must notify Ellie & Carl in writing at

Returns and Cancellation

Ellie & Carl offers to refund or replace any product provided by us that do not meet the standards expected.

Products damaged in shipping will be replaced free of charge by Ellie & Carl. Any back order of products will be shipped as soon as possible at no further cost or will be refunded.

Cancellations of orders must be made within 14 days after the receipt of the product. The products are to be returned unused and in the original package. This must be agreed with Ellie & Carl, prior to returning any products.

For cancellations of orders, shipping damages or replacement claims of products notify Ellie & Carl by email to within 14 calendar days from when you have received the products.

If the order is cancelled by you after the products have been dispatched from the warehouse, you are responsible for return shipping and its charges to Ellie & Carl. The products must be returned no later than 14 days from the day of the cancellation of the order that was agreed with Ellie & Carl.

The refund will be made using the same means of payment as the customer used for the initial transaction, the refund will be concluded within 7 days after the products have been received by Ellie & Carl in good order.


All Ellie & Carl products has been assessed by an independent body and have obtained a Cosmetic Product Safety report (CPSR).

The CPSR comprises two parts, cosmetic product safety information and a cosmetic product safety assessment.

Ellie & Carl does not take any responsibility in the event of misuse, inappropriate use, information or instructions given as to the use of any products which have not directly originated from Ellie & Carl.

Ellie & Carl can accept no liability for delays caused by factors outside of our control. These include delays by the shipping company and delays caused by technical difficulties on our website which may result in a delay in us receiving your order in the first-place instance.

Ellie & Carl shall not be held responsible if the website is unavailable. Ellie & Carl may restrict access to the online shop temporarily during maintenance work, Internet Service provider failure or due to other unforeseen failures.

Ellie & Carl’s liability for any claim for loss or damage whether direct or indirect shall be limited to the sum paid by you for the product.


Applicable Law and Jurisdiction

The website is subject to the laws of the Republic of Malta.

Purchases you make shall be deemed performed in Malta. Maltese law shall govern every aspect of the electronic contractual agreement between you and Ellie & Carl concerning purchases made from the website.

All disputes arising from the use of website, its services and electronic contractual agreement between you and Ellie & Carl shall be subject to the exclusive jurisdiction of the Courts of Justice of Malta.